Information We Collect
When you contact us, we collect the details we need to help you: your name, phone number, email address, and the service address where the work will happen. If you call about a backed-up drain or a failing water heater, we also note what you tell us about the problem so our technician arrives prepared.
If you pay by card, our payment processor handles your card number. We do not store full card numbers on our systems. When you use our website, we collect basic technical information such as your browser type and the pages you visit.
How We Use Information
We use your information to schedule your appointment, send a technician to the right address, and follow up on the work we did. If you ask for a quote, we use your details to prepare it and get back to you.
We also use your contact information to send appointment reminders, service updates, and - only if you opt in - occasional maintenance tips or seasonal offers. You can opt out of marketing messages at any time.
We use website data to understand which pages help homeowners most, so we can improve our site and our service.
Cookies and Tracking
Our website uses cookies - small text files stored on your device - to remember your preferences and keep the site running smoothly. For example, cookies help us recognize returning visitors and measure which pages are useful.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still call us at (682) 470-5111 to book service.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how visitors find and use our website. These tools collect anonymized data like page views, time on site, and general location. They do not identify you by name.
We also use scheduling and customer communication tools to manage appointments and reminders. These providers only access the information needed to perform their service for us, and they are required to protect it.
Data Sharing and Disclosure
We do not sell your personal information. Ever.
We share information only with trusted partners who help us run our business - for example, our scheduling software provider, payment processor, or a supplier who needs your address to deliver a part. We may also disclose information if required by law, such as in response to a valid legal request or to protect the safety of our customers and team.
Data Retention
We keep your service records for as long as needed to support your warranty, meet our legal and tax obligations, and provide ongoing service. If you become a repeat customer, we keep your history so we can serve you faster next time.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We protect your information with reasonable administrative, technical, and physical safeguards. Our team members only access customer data when they need it to do their jobs.
No method of transmission over the internet is 100% secure, but we work hard to keep your information safe and review our practices regularly.
Your Rights
You can ask us what personal information we have about you, request a copy, ask us to correct it, or ask us to delete it. You can also opt out of marketing communications at any time.
To make a request, call us at (682) 470-5111 or email us using the contact information below. We will respond within a reasonable timeframe and verify your identity before making changes.
Children's Privacy
Our services are intended for homeowners and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date at the top.
We encourage you to review this page occasionally. Your continued use of our website or services after changes are posted means you accept the updated policy.